SmartRx is an e-Prescribing and dispensing platform that connects healthcare providers with pharmacy dispensing, medication fulfilment and delivery services through one integrated solution.
SmartRx supports private healthcare providers across the UK, including private GP practices, consultants, independent prescribers, weight loss clinics, ADHD clinics, HRT clinics, TRT clinics and other specialist healthcare providers.
Unlike many platforms that focus solely on electronic prescribing, SmartRx combines prescribing, dispensing and medication delivery through one connected workflow, helping healthcare providers simplify prescription management and patient fulfilment.
Yes. SmartRx is designed to support healthcare providers of different sizes, helping streamline prescribing and fulfilment processes as organisations grow.
Healthcare providers choose SmartRx because it combines technology, pharmacy expertise and medication fulfilment services through one trusted platform, helping reduce operational complexity and improve the patient journey.
e-Prescribing
Healthcare providers create prescriptions digitally through the SmartRx platform. Approved prescriptions are then securely transmitted to the pharmacy for dispensing and fulfilment.
Yes. SmartRx is designed to support private clinics, consultants, private GPs and specialist healthcare providers across the UK.
SmartRx supports electronic prescribing workflows, helping reduce reliance on traditional paper-based prescribing processes.
Once a prescription is approved, it is securely transmitted to the pharmacy for processing, dispensing and delivery where appropriate.
By digitising prescription workflows and connecting prescribing directly with pharmacy fulfilment, SmartRx helps reduce manual administrative tasks and streamline operational processes.
Prescribers
SmartRx is available to eligible UK healthcare professionals holding independent prescribing qualifications and practising within their professional scope and competence.
Eligible professionals may include doctors, dentists, nurses, midwives, pharmacists, podiatrists, paramedics, optometrists and therapeutic radiographers, subject to applicable professional regulations.
You can register through the SmartRx platform by submitting your professional details and completing the verification process.
Once registration and verification have been successfully completed, eligible prescribers can begin using the platform.
Yes. Prescriptions can be prepared by authorised team members and approved by the prescriber before submission.
Prescription Dispensing & Delivery
Approved prescriptions are received by the pharmacy team, reviewed and prepared for dispensing in accordance with applicable pharmacy requirements.
Yes. Eligible prescriptions can be dispensed and delivered directly to patients where appropriate.
Once a prescription has been processed and any payment requirements have been completed, medication is prepared and dispatched through approved delivery partners.
SmartRx works with established pharmaceutical supply networks to support access to a broad range of medicines where available and appropriate.
Yes. SmartRx supports providers operating in areas such as weight management, ADHD, hormone health and other specialist healthcare services.
Patients
No. Patients do not need to register with SmartRx. Your healthcare provider manages the prescribing process through the platform.
Once your prescription has been received by the pharmacy, it will be reviewed and processed. If payment is required, you will receive instructions before your medication is prepared and dispatched.
The payment link is used to cover the cost of your medication and any applicable delivery charges. Once payment has been received, the pharmacy can proceed with dispensing and delivery.
Delivery charges may vary depending on the medication being supplied and the delivery location. Any applicable delivery charges will be shown before payment is completed.
Medication costs vary depending on the prescription issued by your healthcare provider. Pricing details will be provided before payment is requested.
Available payment methods will be displayed when you receive your secure payment link.
You can request an insurance receipt following payment. This may be used to support reimbursement claims with your insurer where applicable.
Delivery times vary depending on medication availability, prescription requirements and delivery location. Estimated delivery information will be provided once your prescription has been processed.
Medications are securely packaged and delivered to your chosen address using approved delivery partners. Tracking information may be provided where available.
Medication is generally delivered directly to patients. If you require alternative arrangements, please contact our team to discuss available options.
Delivery partners will follow their standard delivery procedures, which may include re-delivery options or collection arrangements where available.
Repeat prescriptions should be requested through your GP, consultant or prescriber, who can issue a new prescription through SmartRx where appropriate.
If you require urgent medication, please contact your healthcare provider immediately. They will advise on the most appropriate course of action.
Yes. Certain medications that require refrigeration can be delivered using appropriate packaging and handling procedures designed to maintain the required temperature during transit.
Some controlled medications may be eligible for delivery, subject to applicable legal, pharmacy and verification requirements.
Many medications are available for prompt dispensing. However, some specialist medicines may need to be sourced. If there are any delays, our team will keep you informed and provide an estimated timeframe where possible.
Due to pharmacy safety requirements, dispensed medications generally cannot be returned. If you have concerns about your order, please contact our team for assistance.
You can contact the pharmacy team or support team using the contact details provided on the website or within your order communications.
If you are unhappy with any aspect of our service, please contact us at [email protected]. We take all complaints seriously and aim to resolve issues as quickly as possible.
No. SmartRx supports patients located within the United Kingdom. Prescriptions are dispensed and delivered only to valid UK addresses.
Pharmacy API
The SmartRx API enables private clinics to integrate directly with their existing patient management software, allowing electronic prescriptions to be issued at the point of consultation and received instantly by SmartRx Pharmacy through a secure digital connection — streamlining the entire prescribing and patient journey.
The SmartRx API is designed for any private healthcare provider looking to connect their patient management software directly with SmartRx Pharmacy — enabling a faster, more efficient prescribing workflow for their clinic and patients.
The API provides structured prescription information digitally, helping reduce manual data entry and administrative workload.
Yes. The API is designed to support the secure transmission and processing of electronic prescriptions.
Our team can discuss your requirements, answer technical questions and provide further information about the integration process.
Security & Compliance
SmartRx is designed to support secure electronic prescribing workflows and the responsible handling of patient information.
SmartRx supports healthcare providers in handling patient information securely and in accordance with applicable data protection requirements.
Yes. Prescription information is transmitted through secure digital workflows designed to support healthcare operations.
The platform supports digital record management and prescription tracking processes that help maintain operational visibility.
Healthcare professionals remain responsible for all prescribing decisions and should always practise within their professional competence, applicable regulations and clinical guidelines.